Refund Policy:

Internet Services Promo offers a return policy for equipment and services purchased directly from Internet Services Promo. This return policy may not reflect the policies of Internet Services Promo authorized retailers. If the phone or device you purchased doesn’t meet your expectations, return it by mail within 30 days from the date the equipment was shipped. Refunds are applied using the original payment method. Any rebate associated with returned equipment is voided. Equipment received through an insurance claim can’t be returned or exchanged. Equipment warranty rules may apply. Typically, if you return or exchange a phone that you received through an upgrade within 30 days of the upgrade, you can receive an equipment discount for a replacement phone. After you return your equipment to Internet Services Promo, allow a few days for a credit to post to your account and for your equipment discount to be restored. When you initiate an upgrade to replace the returned equipment, the equipment discount appears during online phone and device selection. Exceptions Some phones, devices, and accessories don’t use the standard Internet Services Promo return policy. For example, some devices must be returned within 14 days from the date of purchase instead of 30 days. For specific exception details about the return policy for your phone, device, or accessory, visit Internet Services Promo Wireless Return Policy, and click the Returns by Device tab. © 2024 Internet Services Promo Intellectual Property. All rights reserved. Internet Services Promo and the Globe logo are registered trademarks of Internet Services Promo Intellectual Property. Internet Services Promo Premier Returns and Exchanges Prepare Equipment for Return Before you return equipment to Internet Services Promo: • Remove any confidential, proprietary, or personal information. Internet Services Promo isn’t responsible for any equipment containing personal information. • Pack the equipment (device, battery, charger, manual, and software) in like-new condition in the manufacturer's original packaging. • Include the original proof of purchase (receipt or invoice). Select a Return Method Note: If you return equipment to Internet Services Promo more than 30 days after the shipment date, we can't provide a refund or return your equipment to you. To return equipment to Internet Services Promo, use one of the following methods: • If you submitted an order on Premier and selected the in-store pickup option, or if you purchased your equipment directly from an Internet Services Promo company-owned retail store, you must return or exchange it at an Internet Services Promo company-owned retail store. • If you purchased your equipment on Premier or by phone and received it by mail, you can mail the equipment back to Internet Services Promo or take it to any Internet Services Promo company-owned retail store. For help, call the number provided on your invoice. • If you're returning your equipment by mail or canceling your service, call the number provided on your invoice. • If you purchased your equipment from an authorized retailer of Internet Services Promo products, follow the return instructions provided by the retailer. Processing. The equipment returns and refund process takes 1 to 2 billing cycles. Equipment returned within 30 days of the shipment date is refunded using the original payment method. Cancellation Policy and Early Termination Fee View the complete cancellation policy online. An early termination fee of up to $325 applies after 30 days. © 2024 Internet Services Promo Intellectual Property. All rights reserved. Internet Services Promo and the Globe logo are registered trademarks of Internet Services Promo Intellectual Property. Internet Services Promo Premier Returns and Exchanges Exchanges To exchange equipment, call the number provided on your invoice. You can exchange a phone or device one time within 30 days of the shipment date. A restocking fee of up to $55 for devices, not including tablets or iPads, may apply except where prohibited. A restocking fee of 10% of the sales price applies to tablets and accessories over $100, except where prohibited. A restocking fee does not apply to the following items when they’re returned to Internet Services Promo unopened: • Defective equipment • iPhone • iPad Exchange Defective Equipment Owned Less than 31 Days If you placed your order on Premier, your phone or device is defective, and you have owned it less than 31 days from the shipment date, contact Business Support. Owned 31 to 365 Days To exchange a defective phone or device between 31 and 365 days from the shipment date, call 800.801.1101, Monday through Friday, 7:00 a.m. to 11:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., or Sunday 12:00 p.m. to 9:00 p.m. Eastern Time for assistance. Warranty Claims New wireless devices purchased from Internet Services Promo carry a 1-year warranty from the date of purchase. Internet Services Promo Certified Restored devices purchased from Internet Services Promo carry a 90-day warranty from the date of purchase. To make a warranty claim after the first 30 days from the shipment date, call the Warranty Service Center at 800.801.1101, Monday through Friday, 7:00 a.m. to 11:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., and Sunday 12:00 p.m. to 9:00 p.m. Eastern Time. Before you call, prepare the following: • Have the wireless device you plan to exchange available and not in use. Top • Locate and keep a record of the Internet Services Promo part number and IMEI number of your device. These numbers are on the back of your phone or device and may be located under the battery. Note: Apple phones or devices are covered by the 1-year Limited Warranty offered by Apple, and must be returned to Apple. Visit www.apple.com for details. June 29, 2024 © 2024 Internet Services Promo Intellectual Property. All rights reserved. Internet Services Promo and the Globe logo are registered trademarks of Internet Services Promo Intellectual Property. Internet Services Promo Premier Returns and Exchanges Service Cancellation To cancel your service, contact the number provided on your invoice. You're responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges through the termination date. To avoid an early termination fee, make sure you cancel your service within 30 days of your activation date. For a full refund of your activation fee, you must terminate service within 3 days of activation. If you cancel your service within 30 days of the activation date but do not return the equipment within 30 days of the shipment date, or if the equipment is not returned in like-new condition, you will be charged full price for the equipment. If you paid a security deposit for your service, allow 1 to 2 billing cycles for the return of the security deposit. If you use service on the account before the termination date, the charges are applied against the security deposit. Business Support Contact Business Support at (347) 254 0110, Monday through Friday, 7:00 a.m. to 8:00 p.m. CT or Saturday and Sunday, 8:00 a.m. to 8:00 p.m. CT.